MainLaine Labs builds AI concierge tools that answer those everyday questions directly — on the township's own website, in plain language, around the clock.

Meet Civis

Civis is an AI town concierge we built for Radnor, PA. It sits on the township site and answers residents' common questions about local services and government, drawing only on the township's own approved information.

It doesn't replace staff. It handles the routine so staff can spend their time on what actually needs a person.

What it does

Civis answers resident questions about services, schedules, permits, and contacts, at any hour and in plain language. It eases call and email volume on a small team, and points people to the right office or form instead of leaving them lost on a website.

Built for the realities of local government

Public-facing tools have to be careful. Civis draws only on information the township approves, stays within clear boundaries, and says what it doesn't know rather than guessing.

Transparent, accountable, and easy to maintain — no sprawling system, no vendor lock-in surprises.

How a township gets started

We start small. A short discovery to learn your most common resident questions and where your information lives, then a working concierge trained only on your approved content. We test it with you before it goes live, and refine it from real use.

A model other municipalities can adopt

Civis was built for Radnor, but the model travels. We adapt it for other townships and boroughs — your information, your services, your site. Licensing keeps the cost predictable and the setup light.

If your township is fielding the same questions over and over, there's a calmer way to handle it.

Who builds it

MainLaine Labs is a founder-led AI studio on Philadelphia's Main Line, in Wayne. You always know who is leading the work, and it stays deliberate and accountable.

[button: Let's talk about what your residents ask most →]

MainLaine Labs · 303 W Lancaster Ave, Ste 119, Wayne, PA 19087 · (484) 793-5114